Shipping & Returns
At PawStreet™, we want ordering your dog’s daily dental care to be simple from checkout to delivery.
Shipping
We currently ship to customers within the United States.
Free U.S. Shipping is available on eligible PawStreet orders unless otherwise stated at checkout.
Orders are typically processed within 1–2 business days. Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Most U.S. orders arrive within approximately 3–7 business days after shipment, depending on the destination and carrier.
Shipping estimates are not guaranteed. Delays caused by carriers, severe weather, holidays, incorrect addresses, or other circumstances outside of our control may occasionally occur.
Tracking Your Order
Once your order has shipped, we’ll send you an email containing your tracking information.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.
PawStreet is not responsible for packages delivered to an incorrect address supplied by the customer.
Lost, Missing, or Damaged Orders
If your order arrives damaged, contains the wrong item, or appears to have been lost in transit, please contact PawStreet Support.
For damaged products, we may ask you to provide photos of the package and product so we can resolve the issue.
If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location, household members, neighbors, and the shipping carrier. If you still cannot find your package, contact us and we’ll help you determine the next steps.
30-Day Satisfaction Guarantee
We want you and your dog to have a great experience with PawStreet.
If you’re not satisfied with your PawStreet Dog Dental Powder, contact us within 30 days of delivery. Please include your:
- order number
- name/email used for the order
- reason for the request
Our support team will review your request and provide the appropriate next steps.
Refunds under our satisfaction guarantee apply to the original PawStreet product purchase and are subject to reasonable limits intended to prevent abuse of the policy.
Original shipping charges, expedited shipping charges, and other non-product fees, if applicable, are generally non-refundable.
Damaged or Incorrect Products
If we made a mistake or your PawStreet product arrived damaged, contact us as soon as possible after delivery.
Once verified, we may provide a replacement or refund at no additional product cost to you.
Please do not return damaged or incorrect products without contacting us first.
Refunds
Once a refund is approved, it will be issued to your original payment method.
Banks and payment providers may take approximately 3–10 business days to post an approved refund to your account.
PawStreet cannot control processing times imposed by your bank or payment provider.
Subscription Orders
If you purchase PawStreet through a subscription, future orders will continue according to the frequency selected during checkout until the subscription is canceled.
Subscription orders that have already entered processing or fulfillment may not be eligible for cancellation.
You can manage or cancel an active subscription through your customer account or by contacting PawStreet Support.
Contact Us
Questions about shipping, returns, damaged orders, or refunds?
PawStreet Support
Email: supportpawstreet@gmail.com